How I Built this – Zappos

This week’s episode is on Zappos and Tony Hseih: https://www.npr.org/player/embed/510576153/510618930

The podcast touched upon the factors of Zappos’ success but  didn’t go into what exactly it was about their culture and caring for their customers that turned it into a successful company.

A couple of noteworthy quotes from this podcast:

  • Tony says: “sometimes people ask me what my definition of success is and I would say for me it’s getting to a point where you’re truly ok with losing everything you have”
  • He says one of the ways he fights his introversion is by forcing himself to do something uncomfortable every single day. And the day we spoke with him, he decided to dye his hair red and spike it up into a mohawk.
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